Privacy Policy

1. Introduction

CompleteCV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CV building platform.

2. Information We Collect

Personal Information

We collect information you provide directly, including:

• Name and contact information (email, phone number)
• Professional information (work history, education, skills)
• Account credentials
• Payment information (processed securely via Paystack)

Automatically Collected Information

We automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our CV building services
• Process your transactions and subscriptions
• Send you service-related communications
• Personalize your experience with AI-powered features
• Analyze usage to improve our platform
• Protect against fraud and abuse
• Comply with legal obligations

4. AI and Data Processing

Our service uses AI technology to help you create better CVs. When you use our AI features:

• Your CV content is processed to generate suggestions and improvements
• We do not use your personal CV data to train AI models
• AI processing is done in real-time and data is not stored beyond what's necessary for the service

5. Data Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your CV data
• Opt-out of marketing communications

To exercise these rights, contact us at support@completecv.com

8. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies are required for the Service to function properly.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may delete your account at any time, after which your data will be removed within 30 days, except where retention is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: support@completecv.com